ITSM AI Automation Platform API

Use the ITSM API to manage tickets, trigger AI-powered triage, orchestrate workflows, and integrate with enterprise ITSM tools like ServiceNow, Jira, and Zendesk. Build intelligent IT service automation into your organization's operations.

Getting started

To get started, deploy the ITSM platform using Docker Compose or Kubernetes Helm charts, then authenticate via JWT to access the REST API. The platform provides 500+ endpoints across ticket management, AI triage, workflow automation, and 12 enterprise connectors. All endpoints are multi-tenant isolated and require a valid Bearer token.

Platform overview

The ITSM AI Automation Platform is a comprehensive enterprise service management system built for scale. The API surface covers 20+ resource groups spanning every aspect of IT operations, from core ticketing to operational technology gateways.

• 12 ITSM adapters -- ServiceNow, Jira, Zendesk, BMC Remedy, Freshservice, ManageEngine, Cherwell, Ivanti, SysAid, TOPdesk, HEAT, and custom REST connectors
• 7 communication channels -- Email, SMS, push notifications, Slack, Microsoft Teams, webhooks, and in-app messaging
• AI-powered triage -- Real-time ticket classification, priority prediction, sentiment analysis, and intelligent routing via LLM API calls
• Temporal workflows -- Durable, retry-safe workflow orchestration for approvals, escalations, SLA enforcement, and cross-system automation
• Multi-tenant architecture -- Full data isolation per organization with JWT-scoped access control across every endpoint